This article was created by the CattleScales.com team and is provided to help our fellow farmers and ranchers. We would appreciate the opportunity to help with your cattle weighing needs!

Datamars Tru-Test Warranty Information

Please note that we offer Tru-Test parts as a courtesy to current and new customers. Aside from common parts such as cables and chargers, you will often need to contact Tru-Test support at 1 (800) 874-8494 to obtain part numbers / SKUs as we are unable to offer repair-related support.

Weighing & EID Warranty Policy

Tru-Test Group’s warranty obligations for weighing and EID products manufactured by or for Tru-Test Limited (Tru-Test Group) are limited to the terms set out in this policy.

Warranty Coverage

Products manufactured by or for Tru-Test Group are warranted against faulty material and workmanship for a period from the date of purchase. If a warranted defect occurs, return the product with proof of purchase to the place of purchase. If Tru-Test Group receives a valid claim within the relevant Warranty Period, Tru-Test Group will, at its option:

  • repair the product at no charge, using new or refurbished replacement parts;
  • exchange the product with a product that is new or has functionality equivalent to the original product; or
  • refund the product's purchase price.

Exclusions and Limitations

  • This warranty applies only to genuine Tru-Test Group products manufactured by or for Tru-Test Group.
  • No responsibility is accepted for any accident or damage caused subsequent to any tampering with or modification to or misuse of this product, including (but not limited to) alterations made by anyone other than Tru-Test Group or its agents.
  • To the maximum extent permitted by law, this warranty is exclusive, personal to you and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.
  • The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.
Product Warranty Length
Weigh Scale Indicators 2 years
Weigh Scale Load Bars/Load Cells 2 years
Weigh Scale Platforms 1 year
Weigh Scale Accessories 1 year
EID XRS2/SRS2 Stick Readers 2 years
EID XRP2 Panel Reader 2 years
EID XRP2 Antennas 2 years
EID Accessories 1 year

If you purchased from CattleScales.com we would be glad to help you facilitate any warranty discussions with Tru-Test USA.  Customers are also welcome to contact Tru-Test USA directly.

*warranty information subject to change, information collected for this page was found at Product Service Warranty page on Tru-Test USA website.